2024 Hospital AI Patient Survey

Survey uncovers patient support – & endorsement – for AI and video-assisted care, as well as patient concerns, and keys to successful implementation.


Survey Uncovers Strong Support for AI & Video-Assisted Care

The integration of Artificial Intelligence (AI) and video-assisted care in healthcare has been a topic of much speculation with regard to patient acceptance.

A recent survey of over 500 prospective patients, primarily over 40, and many with hospital stay experience, reveals a more nuanced view of AI, video, and hospital care.

Key Takeaways Include

  • Specificity Matters: Patients respond more positively to AI when its applications are clearly defined.

  • Family & Human Connection: Making AI and Video relevant to families and their loved ones is crucial. Technologies that facilitate human connections, such as remote family visits, are highly valued.

  • Staffing Concerns have Reached the Patient: Respondents showed that they know about staffing issues and that they believe it impacts care. AI and video technology offer a way to enhance monitoring and care without compromising the human element in healthcare.

View Full Survey Results

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