LookDeep Health

Privacy Policy

Last Updated: January 2, 2025

1. Introduction

LookDeep Health, Inc. ("LookDeep," "we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect, use, and share. This Privacy Policy describes how we handle personal information in connection with our websites, products, services, and related interactions (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Personal Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Contact Information: Name, email address, phone number, mailing address, and professional title.
  • Account Information: Username, password, and other registration details if you create an account.
  • Communication Data: Information included in any correspondence you send us, such as inquiries, feedback, or support requests.
  • Professional Information: Company name, job title, department, and other business-related details.
  • Event & Demo Requests: Information submitted through contact forms, demo requests, or event registrations.

2.2 Information We Collect Automatically

When you access or use our Services, we may automatically collect certain information, including:

  • Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and other browsing behavior.
  • Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our Services. You can manage cookie preferences through your browser settings.
  • Log Data: Server logs that may include your IP address, access times, and system activity.

3. How We Use Your Information

We may use personal information for the following purposes:

  • To provide, maintain, and improve our Services.
  • To respond to your inquiries, requests, or support needs.
  • To send you information about our products, services, events, and updates that may be of interest to you (with your consent where required).
  • To personalize your experience and deliver content relevant to your interests.
  • To conduct research and analytics to better understand how our Services are used.
  • To comply with legal obligations, enforce our terms, and protect our rights, privacy, safety, or property.
  • To detect, prevent, and address fraud, security breaches, or other harmful activity.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party vendors and service providers who perform services on our behalf, such as hosting, analytics, email delivery, and customer support.
  • Business Partners: We may share information with business partners in connection with jointly offered products, services, or events.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information in other ways if you direct us to or provide consent.

5. Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete personal information.
  • Deletion: The right to request deletion of your personal information, subject to certain exceptions.
  • Opt-Out: The right to opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
  • Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 9 below.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

8. Other Important Information

8.1 Children's Privacy

Our Services are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete it promptly.

8.2 Third-Party Links

Our Services may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit.

8.3 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

LookDeep Health, Inc.
Email: privacy@lookdeep.health
Berkeley, California

Appendix A.1 — California Consumer Privacy Act (CCPA) Disclosures

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers (e.g., name, email address, IP address)
  • Professional or employment-related information (e.g., job title, company name)
  • Internet or other electronic network activity (e.g., browsing history, interactions with our website)
  • Geolocation data (e.g., general location derived from IP address)

Your California Privacy Rights

As a California resident, you have the right to:

  • Know: Request information about the categories and specific pieces of personal information we have collected, the sources, the purposes, and the third parties with whom we share it.
  • Delete: Request the deletion of personal information we have collected from you, subject to certain exceptions.
  • Correct: Request correction of inaccurate personal information.
  • Opt-Out of Sale/Sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising purposes.
  • Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

How to Submit a Request

To exercise your rights, please contact us at privacy@lookdeep.health. We will verify your identity before fulfilling your request. You may also designate an authorized agent to submit requests on your behalf.